Purchase Conditions

These Purchase Conditions apply to all orders placed on the Seren Atelier online store (https://www.serenatelier.com/).

Placing an Order

When you place an order, you will receive an automatic confirmation email acknowledging receipt of your request.
Orders are subject to availability and acceptance by Seren Atelier. A purchase contract is formed once payment is successfully processed and the order is confirmed.

Pricing and Payment

All prices are displayed in Euros (€) and include applicable sales tax (VAT) unless otherwise stated.
Shipping costs are calculated at checkout prior to finalizing your order.
Accepted Payment Methods: [Insert methods, e.g., Credit/Debit Card, PayPal, Apple Pay, MB WAY, Klarna].

Shipping and Delivery

We ship to [insert shipping locations, e.g., Worldwide / EU & UK / Portugal].
Order Processing Time: In-stock items are processed within [e.g., 1 to 3 business days].
Estimated delivery times depend on your location and the selected shipping courier. Seren Atelier is not responsible for shipping delays caused by customs, courier disruptions, or unforeseen events beyond our control.

Right of Withdrawal & Returns (14-Day Guarantee)

In accordance with EU regulations, customers have the right to cancel and return their purchase within 14 calendar days from the day the goods are received, without giving any reason.
To initiate a return, please contact us at [insert email address] with your order number and request.
Condition of Returned Items: Items must be returned unused, in their original condition, with original packaging, and accompanied by proof of purchase.
Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

Custom & Personalized Items

(If applicable)

Products made to order, customized, or personalized specifically for you cannot be returned or refunded under the 14-day right of withdrawal, unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receipt at [insert email address] with photographs of the product and packaging. We will arrange a replacement, repair, or full refund as appropriate.